Water sneaking into the basement—it's a bit like finding a squirrel at your kitchen table: both surprising and unwelcome. At Curtis Water Damage Restoration Spokane, we totally get it. A basement should not feel like a glorified swimming pool. It should be a cozy nook or a storage space that feels good to enter. Our team does kind of the opposite of what a squirrel at the kitchen table does: we come into contact with our grounds while mixing good old-fashioned hard work with a keen eye for the details that make the good work we do and the bad stuff we find at sight feel real. We mop up, yes. But we also find those culprits behind the scenes, track them down, and make sure that they don't return and mess things up again.
We begin by enjoying a cup of coffee and possibly some small talk, if you're in the mood. It's not just pleasantries, though. It's getting to know you—and understanding what you've experienced—that's truly vital. You might remember last week's rain that didn't seem like it would ever stop. Or maybe your washing machine went haywire. Either way, when plumbing fails or the weather turns nasty (or both, as in the recent past), basement spaces can become pretty dramatic. And yes, we have some experience with that. And also with the dark not-so-funny places water can go. Even as we're figuring out what's what, don't be surprised if we ask a lot of questions. We want to know not just the who, what, where, and when, but also the why of it all.
Visualize this: You arise, retract the drape, and stare into a basement that's dry, clean, and ready to once again hold irreplaceable family mementos or serve as a retreat for weekend diversions. That's our goal—helping you recover your space without the trouble. And we're not just about riding in and saving the day. We hang out, check in, and make sure the fun times your home is supposed to provide haven't been washed away with last night's storm. There's no one-size-fits-all manual for the many, many ways to achieve that goal. We simply use the good old common sense that's always been a key part of our midwestern (and mostly pretty sunny) personality to find a method that works for you.